The Dynamics 365 and industry clouds release plan for the 2022 release wave 1 describes new features releasing from April through September 2022. You can either browse the release plan online or download the document as a PDF file. The PDF file also includes information about Power Apps, Power Automate, Power Virtual Agents, Microsoft Dataverse, Microsoft Power Platform governance and administration, and data integration.
Download the 2022 release wave 1 PDF (last updated February 11, 2022)
The 2022 release wave 1 for Dynamics 365 and industry clouds brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Supply Chain Insights, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Remote Assist, Customer Insights, Customer Voice, and Microsoft Cloud for Healthcare, Financial Services, Sustainability, and Nonprofit.
Dynamics 365 Marketing is empowering Marketers to leverage the power of data and AI in order to improve marketing content creation and delivery. Make every interaction count, by responding at the right moment with new event triggers based on data changes in any Dynamics 365 app, taking action from journeys in more ways, using no-code conditional text to easily personalize content and taking immediate action on SMS replies through personalized experience based on responses using custom keywords. Collaborate across your organization to create and deliver the best marketing content possible using the built-in Microsoft Teams chat.
Dynamics 365 Sales focuses on enabling sales professionals to harness the power of data and intelligence which will help them to forecast, compare annual projections, and measure performance using predictive scoring. Sellers can collaborate using Teams from within Dynamics 365 to accelerate their pipeline, while managers can track team performance and provide coaching to increase customer satisfaction. Our goal is to help the seller close more deals, faster, while being as productive as possible.
Dynamics 365 Customer Service focuses on the setup experience for administrators with the new Customer Service admin center app and improving agent productivity with updates to the agent inbox view. Enhancements to embedded Microsoft Teams include Dynamics 365 data integration, AI-suggested contacts, and AI-generated conversation summaries for agents.
Dynamics 365 Field Service brings innovation and usability enhancements to the schedule board, allowing for more intuitive and faster usage, as well as improved dispatcher productivity. The Field Service mobile application has enhancements that will boost technician productivity and now also is fully supported on Windows devices.
Dynamics 365 Finance is launching the general availability (GA) of subscription billing to ensure organizations can thrive in a service-based economy in addition to bringing intelligent automation around vendor invoicing, ledger settlements, and year-end close services to enable our customers to maximize financial visibility. We are releasing to market the public preview of tax audit and reporting service. Other investments include enhancements to our globalization offerings in Globalization Studio such as tax calculation and electronic invoicing.
Dynamics 365 Supply Chain Management investments continue to focus on driving agility and resilience in the supply chain. Enhanced warehouse and manufacturing execution workloads enable businesses to scale mission-critical operations using cloud and edge scale units. Planning Optimization brings new manufacturing scenarios and planning strategies to help businesses, and manufacturers in particular, shorten planning cycles, reduce inventory levels, and improve customer service. The new global inventory accounting functionality allows inventory accounting in multiple representations to simplify operations for businesses working in multiple currencies or facing different local and global accounting standards.
Dynamics 365 Intelligent Order Management brings an expanded set of out-of-the-box provider integrations, enabling rapid deployment and connectivity to an ecosystem of solutions in the order capture, logistics, fulfillment, and delivery process flows. Combined with the rich ecosystem of providers, you will have the ability to achieve advanced order orchestration using the new expanded set of features and optimizations supported in inventory orchestration, order actions, and fulfillment. This release wave brings a brand-new returns and exchange management service directly integrated into e-commerce solutions. This service enables customers to orchestrate journeys that minimize operational costs related to getting merchandise back on shelves and drive clear communication with their consumers.
Dynamics 365 Project Operations is investing in enabling capabilities ranging from onboarding, estimating, and using resources from external talent pools, helping to boost efficiencies in project planning and delivery. Customers will be able to upgrade from Project Service Automation to Project Operations and integrate with leading project management tools like Microsoft Project Desktop to help increase adoption. Customers can bring their own project management tools through a generic API where task scheduling can happen in the project management tool of choice and then integrate to Project Operations, becoming available to users in a read-only manner.
Finance and Operations cross-app capabilities are investing in improvements to the integration between Finance and Operations apps and Azure Data Lake Storage. Added ability for customers to purchase additional compute resources when Microsoft Power Platform processing needs increase. Added functionality in the Regression Suite Automation Tool (RSAT) in the areas of improved usability and better integration with Azure DevOps.
Dynamics 365 Human Resources will equip HR professionals with the ability to tailor experiences and automatically complete processes when employees are joining, leaving, and moving within an organization. Intelligent talent management capabilities enable companies to understand the skill set gaps to ensure the right people are in the jobs and to plan for future investments.
Dynamics 365 Commerce continues to invest in key B2B commerce scenarios, including sales agreements, on-behalf-of ordering, and partner-specific product catalogs and pricing. This release also introduces customer segmentation and targeting with Dynamics 365 Customer Insights, and out-of-the-box A/B experimentation and analytics tools. The new Store Commerce app streamlines point of sale deployment and servicing while improving performance. New workflows in headquarters, bulk image upload, and manifest-driven upload simplify the management of media assets across channels. Customer service functionality is easily enabled on customers’ e-commerce sites with Power Virtual Agents and Omnichannel for Customer Service.
Dynamics 365 Fraud Protection is delivering new capabilities that allow operators of payment service providers to offer fraud protection as a service to their businesses, including those that have a multi-hierarchy business structure. Deep search capabilities, enhancing analytics and policy settings, are now available, as well as integrated case management for purchase protection. Fraud Protection now offers support for native mobile applications as well as businesses building their offering on top of Power Apps portal. Finally, Fraud Protection is now available in Canada.
Dynamics 365 Business Central continues to simplify the customer onboarding experience by offering a modern Help pane that provides learning guidance and helps to increase productivity and process adoption. Customers using Microsoft Power Platform can also use the newly available connector capabilities. It is also easier to trigger a Power Automate flow directly from Business Central pages, which can save time by automating processes. Collaborating on Business Central data in Microsoft Teams is improved due to the removal of licensing friction.
Dynamics 365 Customer Insights invests in consent enablement features and now provides customers with the ability to integrate consent data from multiple sources and systems. With this feature, consent permissions and customer preferences can be accounted for during real-time personalization scenarios within Customer Insights. New data enrichment capabilities will allow customers to safely collaborate and share relevant data via privacy-enabled workflows.
Dynamics 365 Supply Chain Insights will enable early warnings around weather, natural disaster, and logistics risk signals, alerts, and predictions. Other investments include building deep integration with Supply Chain Management, ability to collaborate with stakeholders via surveys, cases, and Teams, and monitor and track sustainability metrics.
Dynamics 365 Guides will continue investing in capabilities to improve collaboration experiences for authors and operators on HoloLens 2. The application will also be updated to support guest access so that customers can share their guides with users outside of their organizations.
Dynamics 365 Remote Assist is investing in B2B service scenarios by bringing one-time calling to GA and supporting additional calling policies for external users. Additionally, the Dynamics 365 Remote Assist mobile application will be updated to support improved collaboration through the ability to screen share across users on iOS and Android.
Microsoft Cloud for Healthcare continues to commit to healthcare providers in enhancing patient engagement, improving data-related functionality, and further automating deployment experiences while expanding the global availability of our Microsoft Cloud for Healthcare solutions. Our investments include enhancements to Microsoft Teams to further bolster the patient experience while improving care team coordination.
Microsoft Cloud for Financial Services provides capabilities to help manage data to deliver differentiated experiences, empower employees, and help combat financial crime while facilitating security, compliance, and interoperability of financial data. This helps in enhanced collaboration, automation, and insights to streamline processes, personalizes every customer interaction, improves customer experience, and delivers rich data insights.
Microsoft Cloud for Nonprofit is updated to reflect our commitment to delivering a great onboarding experience to new and returning Cloud for Nonprofit partner and nonprofit customers. In addition to these investments, this release reflects our continued commitment to our critical partner ecosystem by advancing our investments in tooling, APIs, and connectors to ensure seamless interoperability.
Microsoft Cloud for Sustainability launches to GA with an extensible SaaS solution that provides comprehensive, integrated, and automated sustainability management for organizations. It automates manual processes, enabling organizations to more efficiently record, report, and reduce their emissions on a path to net zero.